Closing the digital divide
We invest in education to help people gain the digital skills they need to thrive in the digital world. In collaboration with our partners, we plan to strengthen our role in education in digital skills and bring together many scattered initiatives into a comprehensive ecosystem.
Inclusive digital initiatives
Our initiatives focus on young people, senior citizens, and people with a disability. We also support people and families living on a budget. This is how we contribute to closing the digital divide:
- We invest in the education of people of all ages and backgrounds.
- We make digital accessible to everyone.
DigitAll, inclusion alliance
Proximus is one of the driving forces behind DigitAll, a national ecosystem that brings together private companies, social organizations and government bodies to promote more digital inclusion in Belgium. DigitAll connect people and organizations committed to driving a structural change and multiplying impact on digital inclusion in Belgium with an open and diverse mindset.
How we are making our services more accessible
Proximus is committed to making technologies accessible to everyone. As well as testing the accessibility of devices for disabled people and developing digital platforms for people with a hearing or visual impairment.
Devices accessible for disabled people
Every year, Proximus launches on average 25 new models of smartphones in Belgium. We have the ambition to test the accessibility of all of them regarding five categories of disability (motor, visual, blind, auditory, deaf, mental). Our partner Passe-Muraille, an association that works on the inclusion of persons with a disability, tests the smartphones and the results of the tests are published on our commercial website. In 2024, 95% of all our new smartphones have been tested. 58% have been recognized as accessible.
Digital platforms for people with a hearing or visual impairment
Our websites Proximus.be and Proximus.com and our MyProximus and Pickx platforms are accessible to people with hearing or visual impairments. We offer adapted subtitles and audio descriptions on several channels on the TV platform Pickx as provided by the content providers. We intend to extend this functionality to other channels and programs in our video-ondemand catalogue. By 2024, 25% of programs in this catalogue should have audio descriptions and 25% should have adapted subtitles.
Preventing social isolation
By playing a leading role in building the digital society in Belgium, Proximus is committed to empower everyone to benefit from technology:
- Eligible customers can get a Proximus Internet subscription for €19 per month and an Internet and TV pack for €40 per month.
- We empower through education.
Read the Press Release
Safe and secure online
Build digital trust
In developing infrastructure and digital services, safety is our top priority. We offer our customers solutions and keep our employees up to date with the latest security practices. Digital threats surpass national borders. We work closely with national and international cyber authorities.
